Experience Training

musta experience experience training alice achterhof

The training session will always be tailored to response to your needs. For instance, we can cover the following topics:

  • Customer Experience – What is it, why is it important and why should you care?
  • Customer Experience Management – Introduction to strategic framework of customer-centric organization
  • Measurements of success – From fuzzy to facts, from emotion to engagement. 
  • Best practice examples – Who are doing experiences and customer-centricity right and what is it that makes them successful?

By tailored training sessions, you co-create how the success will look like to you and also develop useful insights of how to best make the customer-centric transformation happen at your company. Engaging the employees throughout the transformation and creating transparency, increases the likelihood of the success.

 

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