The training session will always be tailored to response to your needs. For instance, we can cover the following topics:
- Customer Experience – What is it, why is it important and why should you care?
- Customer Experience Management – Introduction to strategic framework of customer-centric organization
- Measurements of success – From fuzzy to facts, from emotion to engagement.
- Best practice examples – Who are doing experiences and customer-centricity right and what is it that makes them successful?
By tailored training sessions, you co-create how the success will look like to you and also develop useful insights of how to best make the customer-centric transformation happen at your company. Engaging the employees throughout the transformation and creating transparency, increases the likelihood of the success.